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Privacy Policy

Overview

This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, contact us, submit a form, book services, or otherwise interact with K.W Wellness & Professional Services / K.W Collective

Information we collect

We may collect the following types of information:

A. Information you provide to us

  • Contact details (such as name, email, phone number)

  • Messages and form submissions

  • Appointment or booking details (if you book services)

  • Payment-related information (processed by our payment providers; we typically do not store full card numbers)

  • Any other information you choose to provide

B. Information collected automatically

  • Device and browser information

  • IP address and approximate location (city/state)

  • Pages viewed, links clicked, time spent, and referring/exit pages

  • Cookies and similar technologies (see Section 6)

How we use your information

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  • Provide and operate our website and services

  • Respond to inquiries and communicate with you

  • Process bookings, requests, and transactions (where applicable)

  • Send service-related messages (e.g., confirmations, updates)

  • Improve our website, offerings, and user experience

  • Maintain security, prevent fraud, and enforce our policies

  • Comply with legal obligations

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How we share your information
With service providers that help us run our business (e.g., website hosting, analytics, email, scheduling, payment processing).
For legal reasons if required by law, court order, or to protect rights, safety, and security.
In a business transfer (e.g., merger, acquisition), where permitted by law.
We do not sell your personal information.

 

Sensitive information / health-related information

If you choose to share sensitive information (including wellness-related details) through forms, messages, or bookings, we will use it only to provide services and respond to you. Please avoid submitting highly sensitive details through website forms unless specifically requested and necessary.

 

Cookies and analytics
We and our service providers may use cookies, pixels, and similar technologies to:

Remember preferences
Understand site traffic and performance
Improve marketing and website functionality
You can control cookies through your browser settings. Disabling cookies may affect site functionality.

 

Email and communications
If you contact us, we may reply by email, phone, or text using the information you provide. You may opt out of promotional emails at any time by using the unsubscribe link (if provided) or contacting us at [privacy email]. Service/transactional messages may still be sent when necessary.

 

Data retention
We keep personal information only as long as reasonably necessary for the purposes described in this policy, including to meet legal, accounting, or reporting requirements.

 

Security
We take reasonable administrative, technical, and physical measures to protect personal information. However, no method of transmission or storage is 100% secure.

 

Your rights and choices
Depending on where you live, you may have rights to:

Request access to the personal information we hold about you
Request correction or deletion
Object to or restrict certain processing
Withdraw consent (where applicable)
To make a request, contact us

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Children’s privacy
Our website is not intended for anyone under 18, and we do not knowingly collect personal information from anyone under 18. If you believe a child has provided personal information, contact us so we can delete it.

 

Third-party links
Our website may include links to third-party sites. We are not responsible for the privacy practices of those sites. Please review their policies.

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Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Effective date.”

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